🛡️ Privacy Policy

🔍 1. Information We Collect

Fixed Match Tips ("we", "us", "the site") provides high-confidence football betting predictions and analysis at fixed-match.tips. To run the service, we process a limited amount of data — described below.

✍️ Information You Provide

• Account details — username, email address, and a password you choose during registration.
• Communications — messages you send us through the Crisp chat widget or any feedback form.
• Payment-related identifiers — if you join our VIP tier, payment is handled entirely by Patreon. We only receive the Patreon username/email needed to verify your tier.

🤖 Information Collected Automatically

• Log data — IP address, browser type, device type, operating system, and pages visited.
• Session data — login timestamps and CSRF tokens used to keep your session secure.
• Performance metrics — anonymised analytics on how visitors interact with our prediction pages so we can improve the experience.

🚫 What We Do NOT Collect

• We do not collect or store payment card numbers, bank details, or wallet credentials.
• We do not ask for government IDs, passports, or proof of address.
• We do not sell, rent, or trade your personal information to advertisers or data brokers.
• We do not use invasive fingerprinting or cross-site tracking pixels.

⚡ 2. How We Use Information

We process your data only for clearly defined, legitimate purposes:

• Service delivery — to create your account and show you our 1X2, BTTS, Correct Score, HT/FT, Over/Under 2.5, Corners and Yellow Cards predictions.
• VIP access verification — to confirm Patreon supporter status and unlock premium analysis.
• Security — to detect suspicious logins, block brute-force attempts, and protect the platform from abuse.
• Improvement — to understand which markets and articles users find useful so we can refine our content.
• Support — to reply to questions you send via the Crisp chat icon.
• Legal compliance — to respond to lawful requests and enforce our Terms of Service.

🍷 3. Cookies & Tracking

We use a small number of cookies to keep the site working and to understand how it's used.

🛠️ Essential Cookies

Required for the site to function. They keep you logged in, store your CSRF token, and remember your cookie preferences. These cannot be disabled without breaking core features.

📊 Analytics Cookies

Help us measure traffic patterns — which prediction pages get viewed, where readers come from, and how long they stay. Data is aggregated and does not identify you personally.

🌍 Third-Party Cookies

Some services we embed (Crisp Chat, Cloudflare, Google) may set their own cookies for fraud prevention, language detection, or session continuity. See section 4 for details.

🔧 Managing Cookies

You can clear or block cookies any time through your browser settings. Most browsers also offer a "Do Not Track" or "Reject all non-essential" option, which we honour. Disabling essential cookies may log you out and prevent VIP access.

🤝 4. Third-Party Services

We work with a short, carefully selected list of providers. Each has their own privacy policy, which we encourage you to review.

• Patreon — handles all VIP membership payments. We never see your card data. Used for: subscription billing & tier verification.
• Cloudflare — provides DDoS protection, HTTPS, and a global CDN. May briefly process your IP for security checks.
• Crisp Chat — powers the live chat icon at the bottom-right. Stores chat transcripts so we can follow up with you.
• Google Fonts — delivers typography. May log your IP when fonts load.
• Google Analytics — anonymised traffic statistics. IP anonymisation is enabled.

We do not allow these providers to use your data for their own advertising purposes.

🔐 5. Data Storage & Security

Security is built into every layer of the platform:

• HTTPS everywhere — every page, form and API call is encrypted in transit using TLS.
• Password hashing — we never store passwords in plain text. We use modern, salted hashing (bcrypt/argon2) so even we cannot read them.
• Brute-force protection — repeated failed logins from the same IP trigger automatic rate-limiting and temporary blocks.
• CSRF protection — all state-changing forms include cryptographic tokens that prevent cross-site request forgery.
• Restricted access — only a small number of trusted operators can access user records, and each access is logged.
• Backups — encrypted, retained briefly, and rotated regularly.

📖 6. User Rights — GDPR

If you live in the EU, UK, or any region with similar legislation, you have the following rights at no cost:

• Right of Access — request a copy of the personal data we hold on you.
• Right to Rectification — correct any data that is inaccurate or incomplete.
• Right to Erasure ("Right to be Forgotten") — ask us to delete your account and personal data.
• Right to Restriction — limit how we process your data while a complaint or correction is reviewed.
• Right to Data Portability — receive your data in a machine-readable format and transfer it elsewhere.
• Right to Object — object to processing based on legitimate interests, including analytics.
• Right to Withdraw Consent — at any time, with no effect on processing already carried out.

To exercise any of these rights, open the Crisp chat icon at the bottom-right of the screen. We respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.

🔞 7. Children's Privacy

Fixed Match Tips is strictly for adults aged 18 or older (or the legal gambling age in your country, whichever is higher). We do not knowingly collect personal data from minors. If you believe a child has registered an account, contact us via Crisp chat and we will delete the account and any associated data immediately. For more on safe play, see our Responsible Gambling page.

📅 8. Data Retention

We keep data only as long as necessary:

• Active accounts — retained while your account is in use and for the duration of your membership.
• Inactive accounts — automatically flagged after 12 months of inactivity and queued for deletion shortly after.
• Analytics data — kept for a maximum of 90 days in aggregated form.
• Security logs — held for up to 6 months to investigate fraud, abuse, or unauthorised access attempts.
• Support transcripts — retained for up to 12 months to help with follow-up enquiries.

When the retention period ends, data is either permanently deleted or fully anonymised so it can no longer identify you.

📝 9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our service, legal obligations, or industry best practice. When we make a material change, we'll update the "Last Updated" date at the top and, where appropriate, post a notice on the homepage or send an in-app message. Continued use of fixed-match.tips after changes take effect means you accept the revised policy.

💬 10. Contact Us

Questions about this policy, or about your data? Click the Crisp chat icon at the bottom-right of any page. A member of the team will get back to you as soon as possible — usually within hours.

You can also explore our other policy pages:

• About Fixed Match Tips
• Terms of Service
• Responsible Gambling